Welcome to our NEW webshop! Paul Ven Est 2015
 

FAQ

UPDATE: Uk gov announced lockdown on most of businesses in Uk. As an online business - WE ARE OPERATIONAL, but with very reduced manufacturing capacity, so limited quantities will become even more limited. Paul Ven is a family business and we moved stock and main equipment to our home, all orders will be processed from there with no delays. We travel only 100 metres to the nearest post office once a day to post your items. We use PPE (safety glasses, respirator, gloves) once outside. All PPE is discarded before entering home, all clothing goes straight to washing machine.  

As a small business we need your support. At the same time we feel socially responsible, BUY ONLY IF YOU CAN AFFORD!!!


Here you can find list of your frequently asked questions. 

(updated 24/03/2020)


1. Where do you ship your items from?

All items are dispatched from our very own studio in London, United Kingdom, Europe. We process your orders within 1 working day as everything is done in house.

2. What about Brexit?

At the moment no changes in terms of deliveries to our lovely European customers. We follow the developments closely and will inform our customers as soon as any new, valuable information is available. 

UPDATE 23/01/2019 - Ukl will be leaving EU on January and entering transition period which means NO DELIVERY CHANGES to EU customers through out 2020

3. What payment methods do you accept? 

We accept Paypal or any major payment cards. All payments are processed via Paypal with 3D security check as well as SSL. Which means we never see any of your payment details and never save any of them. 

4. How about Corona virus?

Paul Ven operates normally at this moment of time, our manufacturing and processing times remain unchanged. Some delays in postage may happen in affected countries. Which means you may receive your parcel later than estimated or expected.

Use Royal Mail status page (click here) to find out if your country reported any delays in postage. Also follow your local gov information as it changes constantly so we may not have the latest updates. Do not forget to wash your hands and stay safe!

UPDATE: Uk gov announced lockdown on most of businesses in Uk. As an online business - WE ARE OPERATIONAL, but with very reduced manufacturing capacity, so limited quantities will become even more limited. Paul Ven is a family business and we moved stock and main equipment to our home, all orders will be processed from there with no delays. We travel only 100 metres to the nearest post office once a day with to post your items. We use PPE (safety glasses, respirator, gloves) once outside. All PPE is discarded before entering home, all clothing goes straight to washing machine.  

As a small business we need your support. At the same time we feel socially responsible, BUY ONLY IF YOU CAN AFFORD!!!