FAQ

As a small business we need your support. At the same time we feel socially responsible, BUY ONLY IF YOU CAN AFFORD!!!

Here you can find list of your frequently asked questions. 

(updated 07/03/2021)

1. Where do you ship your items from?

All items are dispatched from our very own studio in Lithuania, EU.

2. What about Brexit?

Paul Ven has relocated its office and studio to continent Europe due to Brexit. 

There are no changes to customers because of that, except UK customers will have slightly longer delivery times and additional taxes might be charged by HMRC.

3. What payment methods do you accept? 

We accept Paypal or any major payment cards. All payments are processed via Paypal or Stripe with 3D security check as well as SSL. Which means we never see any of your payment details and never save any of them. Our payment systems are psd2, PCI and 3D compliant. 

4. How about Corona virus?

Paul Ven operates normally at this moment of time, our manufacturing and processing times remain unchanged. Some delays in postage may happen in affected countries. Which means you may receive your parcel later than estimated or expected.